Extremely short post today, but when it comes to airline ancillary revenue, Air Asia are almost certainly the Asian nomination to join Ryanair and Allegiant as the masters in this category. So when Air Asia founder and CEO Tony Fernandes talks on the topic, people tend to listen. His quote below is something I’ve never actually heard an airline boss single out in quite this way. Normally you get passengers complaining about having to pay for any unbundled service without being specific, whilst airline bosses talk about how great checked bag fees are; which makes the quote below even more revealing.
“I’m on Facebook and Twitter and the only one (ancillary charge) that people seem to dislike is the convenience fee for using credit cards.
You can read the full article here.